How can we help you?

All of our up to date instruction manuals and installation templates are available to download in the Member area of our site. Attached are installation manuals for the different style locks and lights we offer. Please contact us at techsupport@smartaccesstech.com if you need to update your system to our latest firmware. Thank you!

Yes, you can reach tech support via email techsupport@smartaccesstech.com

Yes, contact our sales team. We support all of our components. sales@smartaccesstech.com

Auto re-lock cannot be turned off for bolt locks (LSA-01-00 and LSA-03-00) you can select the amount of time they remain unlocked between 2 seconds and 10 minutes. Pop-Out Rotary Locks (LSA-02-02) do not have auto relock since they will lock as soon as the door or drawer closes. Toggle Rotary Locks (LSA-04-00) can remain unlocked indefinitely until you decide to relock them.

Yes, We offer 8ft extension cables that are sold separate. LSA-01-00 Electronic Locks come with a wire length of 24”. The FingerTouch Sensor wire length is 36". LSA-02-02 and LSA-03-00 wire length is 6 ft.

The only locks authorized to use with this system are the ones that were designed and engineered by Smart Access Technologies to maintain all parameters for safety and reliability.

We strongly recommend using the screws for the wire clamp. If the screws aren’t used, over time the double stick tape can come loose and the wires could be damaged.

The purpose of the cable is to ensure the power connector won’t inadvertently become unplugged from the electronic controller. The end that has the clip is secured to the controller and the other end is recommended to be external of the storage cabinet, so that in the event there is a power outage you can use the provided USB connector to power the system with an external cellphone power bank.

Yes, In the event of a power outage, also included, is a DC to USB power cord that will power the system through the use of a cell phone power bank. You can also use a 12VDC backup battery that connects straight to the hub. Both, Pop Out Rotary and Toggle Rotary Locks have an emergency release backup cable with a laser cut key that can be discreetly mounted as a backup as well.

Yes, Smart Access Systems have end to end encryption.

When you are connected to the Hub's Access Point, you are not connected to the internet. When the browsers look for security certificates they can't find them because they are not connected to the Internet.

Yes, the lights are dimmable when the hub is configured in the settings page to Light Mode. You can dim the lights directly through the dimming bar on the main dashboard page on the app or in the settings page. Lights can also be dimmed in the settings page through the Access Point and Admin Portal.

Yes but make sure you have your hub set to Lock Mode and the dimming in Settings is set to 10 (Bright /Not Dimmed). In this case lights will turn on when unlock and will turn off when re-lock.

No, our Bolt Locks LSA-03-00 are NOT made to remain unlocked "energized" for long periods of time. Keeping the locks unlocked for over 10 minutes will break the locks and the hub and you will void the warranty. In addition, when you set your system to light mode the fingerprint sensor works as a digital touch switch where anyone who touches the switch will be able to turn on the lights without requiring to register a fingerprint therefor if locks are set in light mode anyone who touches the fingerprint sensor (acting as a digital touch switch under light mode) will be able to unlock the locks. DO NOT SET YOUR LOCKS IN LIGHT MODE. Please purchase our Toggle Rotary Locks LSA-04-00 if you want the locks to remain unlocked indefinitely until you decide to lock them back.

The system is designed for Wood, Wood Products, Composite, Plastic, Glass & Metal Cabinets and Furnishings. For metal cabinets the hub needs to be installed outside of the cabinet or the user needs to special order a hub with an external antenna. Metal interferes with WiFi and Bluetooth signals. Do not install the hub near electrical equipment, electrical wires, wireless devices, fluorescent lighting and / or any other device that can cause interference. Make sure you test the system and verify it is not affected by interference. It is recommended to conduct a RF Survey if you are not sure if there is any type of interference that may affect the system.

You can control the system only with the app if you do not want to install the finger-touch sensor. We recommend using the system with the finger-touch sensor. It is an easy and convenient way to access your secured cabinets.

All our products are covered by 24 months limited warranty.

Yes, LSA-02-02, LSA-03-00 and LSA-04-00 have been tested and certified by an outside agency.

If you were previously controlling your system with the old app (Smart Access) you will need to go to your phone Bluetooth settings, find Smart Access followed by its SSID and select forget device or unpair to completely unpair the device from the old app. Once you've unpair it go back to your app and log back in.

Yes, API is available upon request. Please contact us to learn more.

For warranty and future software updates please register your device. You must create an account to register your device. Navigate to the site footer and select "Log In" to create an account. In the event there is a software update to the device, you will receive notifications and will be able to download the software through your registered account.