Question 1

Where do I download INSTRUCTION MANUALS?

Accepted Answer

All of our up to date instruction manuals and installation templates are available to download in the Member area of our site. To gain access you must create an account and log in. Once you are in the member area you can download manuals and templates. You will find the login icon on the footer of the page.   If you have any difficulty accessing what you need please email us at techsupport@smartaccesstech.com    Thank you!

Question 2

How long is the warranty?

Accepted Answer

The systems, LSA-01-00 and LSA-02-02 are covered by a 12 month limited warranty, LSA-03-00 and the puck lights are covered by a 24 month limited warranty

Question 3

Can I buy additional locks?

Accepted Answer

Yes, we offer two models. A three lock system and a six lock system, determine what system you have by counting the number of used connector locations (4 pins)

Question 4

Do you have replacement parts?

Accepted Answer

Yes, contact our sales team. We support all of our components. sales@smartaccesstech.com

Question 5

Do you have technical support?

Accepted Answer

Yes, you can reach tech support via email techsupport@smartaccesstech.com

Question 6

Why do I hear a buzzer when I leave the door open for extended time?

Accepted Answer

The system was designed with an audible notification that is intended to alert you when you inadvertently leave door open. This function can be turned off through the App on the device page by selecting the "speaker icon" then pressing "deactivate"

Question 7

Why do I hear the buzzer while the door or drawer are closed?

Accepted Answer

Ensure the sensor mounted to the door is secure, isn't damaged or missing. If it appears to be in good condition and secure, examine the distance between sensor on the door and the switch located on bottom of electronic lock. The switch and sensor need to be aligned in front of each other. The maximum gap is 3/8" for good signal strength. Also ensure the electronic lock isn't installed near a magnetic door hold, this can cause erroneous indications.

Question 8

I unlocked the door and it didn't unlock, until I pushed on handle."

Accepted Answer

This is an indication the bracket need to be adjusted to eliminate contact with the lock. Loosen the screws on the bracket slightly so its still a little snug and move the bracket in the desired direction to achieve proper adjustment then snug screws and perform a test of locking and unlocking.

Question 9

Why do I hear the lock make a noise when the door is still open?

Accepted Answer

The system is designed to auto re-lock after a preset amount of time to ensure your belongings are secure. The electronic locks were designed with the functionality of being able to lock automatically. If the door is open after the preset time the audio alert might go off if it hasn't been turned off on the app to remind you to close the door or drawer.

Question 10

Can I turn off the auto lock function?

Accepted Answer

At this time the auto lock function can not be disabled. You can select the amount of time you keep it unlocked between 1 and 10 minutes.

Question 11

Can I buy longer wire?

Accepted Answer

LSA-01-00 Electronic Locks come with a wire length of 24”. The FingerTouch Sensor wire length is 36". LSA-02-02 and LSA-03-00 wire length is 6 ft. We offer 8ft extension cables that are sold separate.

Question 12

Can I use my own lock with this system?

Accepted Answer

No, the only locks authorized to use with this system are the ones that were designed and engineered to maintain all parameters for safety and reliability. The only products that can be used with this system are the ones sold by Smart Access Technologies.

Question 13

Why does my lock feel warm when I use it a lot?

Accepted Answer

This is normal operation of the electronic lock and nothing to worry about.

Question 14

Should I use the screws provided with the wire clamp or is the double stick tape good enough?

Accepted Answer

We strongly recommend using the screws for the wire clamp. If the screws aren’t used, over time the double stick tape can come loose and the wires could be damaged.

Question 15

How far apart do I put the wire clamps?

Accepted Answer

We recommend spacing the wire clamps between 12-18 inches, make sure wires are secure and won’t interfere with operation of door or drawer. If wires aren’t secure damage to the wires could result in poor operation of the locking system.

Question 16

How do I install the controller?

Accepted Answer

Find a location for the controller with adequate space to ensure system installation is easier for access and routing the wires. When possible allow external access to the power cable so you can used the USB adapter to connect to an external cellphone power bank in the event of power failure.   Use the Template labeled Electronic Controller to help locate where to put the screws, when the location has been determined install the two mounting screws, check fit of controller. Tighten screws enough where controller is snug when installed on screws.    The controller isn’t designed to be used in metal drawers or metal structures, the wifi/bluetooth signal will be affected.

Question 17

Where do I install the controller?

Accepted Answer

Install the controller in a location that is free of as much material that cause signal reflection and impermeable. i.e avoid installing the electronic controller in a drawer with pots and pans, or on a shelf that is used to store liquid in containers. These situations are know to affect wifi and bluetooth signal strength. Confirm there is a power plug close to where you intend to install the system and consider the length of the power adapter.

Question 18

What is the purpose of the cable that connects to the power adapter and the controller?

Accepted Answer

The purpose of the cable is to ensure the power connector won’t inadvertently become unplugged from the electronic controller. The end that has the clip is secured to the controller and the other end is recommended to be external of the storage cabinet, so that in the event there is a power outage you can use the provided USB connector to power the system with an external cellphone power bank.

Question 19

Can I see if my door is open by looking at the "Smart Access" App?"

Accepted Answer

Yes, you have indication of the door status of locked or unlocked. The lock in the center of the page will display unlocked symbol is the door is open and locked if the door is closed.

Question 20

Can the system be used if there's a power outage?

Accepted Answer

Yes, In the event of a power outage, also included, is a dc to USB power cord that will power the system through the use of a cell phone power bank.

Question 21

Why is the app not responding after I updated/changed the bluetooth password?

Accepted Answer

The app is not responding because your phone settings still remember the old bluetooth password. To solve the issue fully close the app so that is not running in the background, go to your device settings, under bluetooth find your Smart Access System, select it and click forget device or unpair. Go back to the app and enter the new Bluetooth password.

Question 22

Are the connections encrypted?

Accepted Answer

Yes. The Access point is encrypted WPA/WPA2 TKIP. WPA3 will be released with a future update. The bluetooth connection is also encrypted.

Question 23

When loging in to the Access Point, Why does it say "Not Secure" next to my browser?"

Accepted Answer

There are some browsers that look for security certificates, not realizing the wifi network itself is encrypted. Attackers cannot connect to the network or steal any information unless they have a password and are within range of the device.

Question 24

Are the lights dimmable?

Accepted Answer

Yes, you can set the dimming on the Access Point. Our next app update will allow you to dim the lights from the app.

Question 25

What is the difference between Lock Mode and Light Mode?

Accepted Answer

Our systems have 2 channels, One channel Channel B controls 1 port the other channel Channel A controls the remaining ports (2 or 5 depending on the controller model)   Under Lock Mode you can use all ports for locks if desired. The channel with the single port (channel B) can be controlled independently from the channel A through the app but will be controlled simultaneously through the fingertouch sensor.  Channel A which controls multiple ports (2 or 5) will allow you to set the unlock time between 1-10 minutues. If you deice to add a light to the single port channel B you can set the light to remain on for up to 24 hours.    The lower lock icon on the app can switch between lock or light depending on what you decide to control on Channel B.   Under Light Mode, the user do not need to register a fingerprint on the fingertouch sensor to control the lights. The fingertouch sensor serves as a capacitance switch where anyone can turn the lights on or off but if there is a lock plugged to channel B of that controller, only registered fingerprints will be allowed to unlock the lock. Channel A will control the lights (up to 2 or up to 5 depending on the controller model) and Channel B will control the single lock if the user decides to use one. The lights can be set to remain on between 1 minute and 24 hours. After the preset time the lights will turn off. Dimming of the lights can be set in the Access Point and through the app once our next app update is released.     The lower icon on the app can switch images between the lightbulb and the lock will be the one that controls the lights.

Question 26

How do I switch the image of the  lower icon on the app?

Accepted Answer

Just press on the image for about 2 seconds and a window will pop where you can select which icon to display on the app.

Question 27

Can I use both locks and lights interchangeably on channel A?

Accepted Answer

Yes but make sure you have your controller set to Lock Mode and the dimming in the Access Point set to 10.   In this case lights will turn on when unlock and will turn off when lock.

Question 28

Can I keep my locks unlocked longer if I set the system in Light Mode?

Accepted Answer

No, our locks are NOT made to remain unlocked "energized" for long periods of time. Keeping the locks unlocked for over 10 minutes will break the locks and the controller and you will void the warranty.   Sign up to our mailing list we will let you know when we release locks that can remain unlocked indefinitely.

Question 29

Do I have to install the fingertouch sensor? Or can I just control the system with the app?

Accepted Answer

We recommend setting up the system with the fingertouch sensor and recording at least 3 fingerprints. You can control the system only with the app if you do not want to install the fingertouch sensor.   If you opt out of installing the fingertouch sensor, make sure you have access to the controller because in the event you ever forget the access point or bluetooth passwords, you  will need to plug in the fingertouch sensor to the controller, unplug the controller from the power outlet, plug the controller back in, wait until the system reboots and then reset the passwords using one of the 3 recorded fingerprints to the default passwords. The only way to reset the passwords is through the fingertouch sensor.

Question 30

Are the locks certified?

Accepted Answer

Yes, LSA-02-02 and LSA-03-00 have been tested internally and certified by an outside agency. LSA-01-00 has been tested internally.

Question 31

How to do a password reset.

Accepted Answer

Only the first 3 recorded fingerprints can do password reset for the app and access point. To do a password reset, place your finger on the fingertouch sensor for 15 to 20 seconds, when you lift your finger a blue light will flash, the locks and/or lights will activate and deactivate followed by quick flash of a purple light indicating the passwords have been successfully reset to the default passwords. You must log in to the access point to update the passwords and set up your system.

Question 32

How to register a new fingerprint.

Accepted Answer

Question 33

How to set up the Admin/Access Point in Lock Mode.

Accepted Answer

Question 34

How to setup the Admin/Access Point in Light Mode.

Accepted Answer

Question 35

How to do a firmware update.

Accepted Answer

Question 36

Register Your Smart Access System

Accepted Answer

For warranty and future software updates please register your device.
 You must create an account to register your device and access the complete
installation guide. Navigate to the site menu and select "Log In" to create an account.   In the event there is a software update to the device, you will
receive notifications and will be able to download the software through your registered account.

Question 37

Download the Instruction Manuals

Accepted Answer

All of our up to date instruction manuals and installation templates are available to download in the Member area of our site. To gain access you must create an account and log in. Once you are in the member area you can download manuals and templates.   If you have any difficulty accessing what you need please email us at support@smartaccesstech.com   Thank you!

Question 38

Video: Set Up Guide

Accepted Answer

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